Privacy Policy

At BearGrab, accessible at beargrab.com ("Service"), we value your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our online video downloader service, which allows users to download video clip files, transcripts, and audio from supported third-party websites. By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect the following types of information:

1.1. Personal Information

• Account Information: When you create an account, we may collect your email address, username, and password.
• Payment Information: For paid subscriptions (monthly, yearly, or one-time purchases), we collect payment details (e.g., credit card information) through our third-party payment processors. We do not store full payment details.
• Contact Information: If you contact us at support@beargrab.com, we collect your name, email, and any information you provide.

1.2. Non-Personal Information

• Usage Data: We collect data about how you use the Service, such as IP address, browser type, device information, pages visited, URLs submitted for downloads, credit consumption, and download activity.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized features. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

• Provide and improve the Service, including processing downloads, managing credits, and handling accounts.
• Process payments for subscriptions and one-time purchases.
• Communicate with you, such as responding to inquiries or sending service updates.
• Analyze usage to optimize performance and user experience.
• Comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information:

• With Service Providers: Third-party vendors (e.g., payment processors, hosting providers) process data on our behalf, under strict confidentiality agreements.
• For Legal Reasons: To comply with applicable laws, respond to legal requests (e.g., subpoenas), or protect our rights, safety, or property.
• In Business Transfers: If BearGrab is involved in a merger, acquisition, or asset sale, your information may be transferred, with notice where required by law.

4. Data Storage and Security

We store your information on secure servers and use industry-standard measures (e.g., encryption, access controls) to protect it. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

5. Data Retention

We retain your personal information only as long as necessary to provide the Service, fulfill legal obligations, or resolve disputes. Upon account termination, we may delete your data, including credit usage records, in accordance with applicable laws, except where retention is required (e.g., for tax purposes).

6. Your Data Rights

Depending on your jurisdiction (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Request corrections to inaccurate data.
• Deletion: Request deletion of your data, subject to legal exceptions.
• Objection: Object to certain data processing (e.g., for marketing).
• Portability: Request your data in a transferable format.
• Opt-Out: Opt out of cookies or marketing communications.

To exercise these rights, contact us at support@beargrab.com. We will respond within the timeframes required by law (e.g., 30 days for GDPR, 45 days for CCPA).

7. International Data Transfers

As an online service, your information may be processed in countries outside your jurisdiction, where data protection laws may differ. We ensure appropriate safeguards (e.g., standard contractual clauses) for international transfers, as required by laws like GDPR.

8. Third-Party Websites

The Service allows downloads from third-party websites, which have their own privacy policies. We are not responsible for their practices. Review their policies before downloading Content.

9. Children’s Privacy

The Service is not intended for users under 18 (or the age of majority in your jurisdiction). We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy, and the updated version will be posted on our website with the "Last Updated" date. We may notify you via email or a website notice. Changes take effect immediately unless otherwise stated. Your continued use of the Service constitutes acceptance of the revised policy.